Terms and Conditions

Our Terms & Commitment

Last updated: 25 September 2026

Welcome to Rahul Goyal Official (rahulgoyalofficial.in). We offer authentic gemstones, beads, bracelets, japa malas, jewellery, and spiritual décor, chosen with care by our gemologist team. By using our website or placing an order, you agree to the simple terms below. They are here to keep your shopping safe, clear, and worry-free.

1. Who Can Shop

You can shop with us if you are 18 or older and legally able to enter a contract in India. Younger shoppers are welcome with a parent or guardian.

2. Your Account

  • Create a free account to order, track parcels, and save favourites to your wishlist.
  • Please give correct details and keep your password private.
  • Your account is for your personal use only.

3. Our Products

  • Natural and unique: Every gemstone is a natural creation, so colour, clarity and shape vary slightly from piece to piece. That's part of what makes each one special.
  • True to the picture: We photograph products carefully. Screen settings may make colours look slightly different in person.
  • Certified quality: Certified stones come with a report from [laboratory name]. Any treatment such as heating or oiling is disclosed in the product details, and you can ask us anything before you buy.

4. Prices and Payment

  • All prices are in INR and include applicable taxes.
  • Pay securely by [UPI / cards / net banking / COD]. We never store your card or bank details.
  • If a price is listed incorrectly, we'll let you know and give you a full refund or the chance to reorder.

5. Placing and Cancelling Orders

  • Your order is confirmed once we accept it and send you a confirmation.
  • Want to cancel? Contact us before dispatch, and we'll refund you.
  • Custom and made-to-order pieces can't be cancelled once we start crafting them.

6. Fast, Safe Delivery

  • We deliver across [serviceable areas] with trusted courier partners, and you'll get tracking updates.
  • Delivery times are estimates and may vary with courier or weather conditions.
  • Tip: Please record a short unboxing video when you open your parcel. It makes any claim quick and easy to resolve.

7. Easy Returns and Refunds

We want you to love what you buy.

  • If your item arrives damaged, defective or different from what you ordered, tell us within [48 hours] with photos or your unboxing video. We'll arrange a replacement or refund.
  • Items should be unused and in their original packaging with certificates.
  • Refunds go back to your original payment method within [7–10] working days.
  • Custom, worn, or altered items, and sale items, are not returnable unless faulty (adjust to your policy).
  • Natural variation within normal limits isn't a defect.
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8. About Spiritual and Astrological Guidance

Gemstones and spiritual items are cherished for their cultural and spiritual significance. Our guidance shares traditional beliefs to help you choose thoughtfully. We can't guarantee specific outcomes such as health, wealth or luck, and gemstones don't replace medical, legal, or financial advice. For personal recommendations, we suggest speaking with a qualified astrologer.

9. Our Content is Ours

The Rahul Goyal Official name, RG logo, photos, videos, text, and design belong to us. Please don't copy, resell, or reuse them without written permission.

10. Reviews and Comments

We love hearing from you. Please keep reviews honest, respectful, and lawful. By posting one, you allow us to display it on our website and marketing channels. We may remove content that is abusive, false or inappropriate.

11. Please Don't

  • Use bots or scrapers on our site or copy our catalogue
  • Impersonate others or give false information
  • Harass anyone or upload harmful code
  • Misuse the website or try to access other accounts

We may suspend accounts that break these rules.

12. Third Parties

We work with couriers, payment gateways, and other partners to serve you better. Their services follow their own terms, and we're not responsible for their policies or delays outside our control.

13. Limits of Liability

We do our best to keep the website running smoothly, but we can't promise it will always be uninterrupted or error-free. To the extent the law permits, our liability is limited to the amount you paid for the relevant order. 

14. Changes

We may update these Terms or our offers from time to time. The latest version is always on this page.

15. Governing Law

These Terms are governed by Indian law, and disputes fall under the courts of [City, e.g., Jaipur].

16. We're Here for You

Have a question or concern? Our team is available 24/7.

Rahul Goyal Official
Shopping Center, 59, Rameshwaram Building, Subash Nagar, Shastri Nagar, Jaipur (Raj) 302016, India
Phone: +91-8955821026
Email: support@rahulgoyalofficial.in

By shopping with Rahul Goyal Official, you agree to these Terms. Happy shopping!