Return & Refund Policy

Last updated: 25 September 2026

At Rahul Goyal Official, we want you to feel completely confident in every gemstone you choose from us. That's why we offer a simple, transparent 10-Day Return & Replacement Policy on loose gemstones - because your trust means everything to us.

Eligibility for Returns & Replacement

To help us process your return smoothly, please ensure the following:

1. Our team will inspect and verify all returned or replaced items (loose gemstones only) upon receipt.

2. Damage caused by neglect, mishandling, or improper use unfortunately cannot be covered under this policy.

3. The gemstone must be accompanied by its original product certificate, original invoice, original packaging, lab certificate(s), and any other documentation it came with.

Product Issue & Return Notification

Customers are required to notify us within 48 hours of receiving the order if they encounter any defect, damage, quality issue, or any other problem with the product.

Our 10-day return policy will be applicable only if the customer informs us about the issue within the specified 48-hour period through our official email address or customer care number.

Requests made after the 48-hour notification period may not be eligible for return or replacement.

Non-Returnable & Non-Refundable Products

All precious products purchased from our website are strictly non-returnable and non-refundable. Once a precious product has been purchased and delivered, it cannot be returned, exchanged, or refunded under any circumstances, except where required by applicable law.

Precious Stones – Non-Returnable & Non-Refundable

All precious stones are strictly non-returnable and non-refundable. Once a precious stone order has been delivered to the customer, we will not accept any return, exchange, or refund request for the product, except where required by applicable law.

Rashi Ratan – Non-Returnable Policy

Rashi Ratan (Rashi Ratna) products are strictly non-returnable and non-refundable. These products are associated with individual beliefs, emotions, devotion, and personal faith. For this reason, once a Rashi Ratan has been purchased and delivered, we cannot accept it back or resell a previously purchased or used Rashi Ratan to another customer.

Therefore, returns, exchanges, or refunds for Rashi Ratan products will not be accepted, except where required by applicable law.

Specially Sourced & Customized Precious Stones

If a customer requests a specific precious stone that is not readily available with us, we may specially source or procure the stone from an external supplier based on the customer's specific requirements. If the product is subsequently customized, designed, or prepared specifically for the customer, it will be considered a customized order.

Such specially sourced and customized precious stone products will be strictly non-returnable, non-exchangeable, and non-refundable, as they are procured and prepared specifically according to the customer's request.

Customized Jewelry & Set Gemstones

Because each piece of jewelry is thoughtfully custom-made just for you, we're unable to offer a money-back return on gemstones once they've been set into rings, pendants, bracelets, or other jewelry - as we never resell previously used gemstones. We appreciate your understanding, and our team is always happy to help you get the design just right before it's finalized.

A Few Helpful Notes

• Shipping charges are non-refundable.

• Return shipping is to be arranged and covered by the customer.

• Charges for any additional lab certificates ordered beyond the complimentary one are not refundable.

• Once we receive your return, please allow 7–10 business days for your refund to be processed. Your bank or card provider may take a little longer to reflect it in your account.

Delivery Information

Enter your PIN code to check the estimated delivery date for your order.

We are always here to help if you have questions along the way - just reach out to our support team.

Frequently Asked Questions

Q: When does the 10-day return window begin?
It starts from the day your order is delivered, as recorded by our courier partner.

Q: I ordered two loose gemstones and want to keep one - can I return the other?
Absolutely. As long as it meets our return conditions, you're welcome to return the one you'd like within 10 days.

Q: I've misplaced the lab certificate or original packaging - can I still return my gemstone?
We do request the original certificate, invoice, packaging, and documentation to process a return smoothly. If any of these are missing, please get in touch with our support team, and we'll do our best to guide you through the options within the 10-day window.

Q: Can I return a gemstone after it's been set into a ring or other jewelry?
Once a gemstone has been custom-set into jewelry, it isn't eligible for return, as outlined above. We recommend confirming your design choice with our team before finalizing your order.

Q: How do I send back a loose gemstone I'd like to return?
We're happy to walk you through it:

1. Initiate your return within 10 days of delivery.

2. Contact our Customer Support team to receive a Return Authorization.

3. Keep all original items together - certificate, invoice, packaging, documentation, and any coupons used.

4. Pack everything securely and ship it via a reputable, insured courier service. Please share the tracking details with us once dispatched. You'll find our address on our Contact Us page.

5. We recommend using a trusted courier service that offers next-business-day priority delivery in major cities to keep your return safe and on schedule.

6. Since some couriers have restrictions on shipping jewelry-related items, you may wish to check with your courier of choice regarding their packaging and declaration requirements.